Terms & Conditions
Customer Service
We aim to process and dispatch orders as quickly as possible, usually within 48 hours.
The helpline business days are Monday to Friday, hours 9.00am to 5.00pm – excluding NZ public holidays.
Helpline: 0508 4 23737 ext 821
Delivery
We deliver via courier to a physical address (NOT a PO Box Number) and require a signature. A business address may be an appropriate option to ensure the availability for a signature upon receipt of product(s).
We only deliver within New Zealand.
Freight Charges Shipping: $3.00
Orders over $200 - FREE
We only deliver within New Zealand
Returns
We trust you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item.
We will provide you with a Returns Authorisation Number (RAN) which will coincide with your Order number. Please provide product description(s) of the item(s) which are being returned and the reason(s) for that return. Any notice given by you after this period of 7 days shall not be effective to entitle you to return your goods or receive a refund. Please note that we cannot accept returned goods that been opened or used.
Return the parcel by recorded delivery to the following address:
Ceres Enterprises Ltd, Giovanni Haircare Division, 121 Carbine Road, Mt. Wellington, Auckland, or
Ceres Enterprises Ltd, Tints of Nature Division, 121 Carbine Road, Mt. Wellington, Auckland
Please note that the item(s) must be returned within 14 working days of delivery of the goods to you; return is the customer’s responsibility.
Products damaged in trust
Our courier company require notification within 24 hours of delivery of any damaged in transit goods for insurance claim purposes. In this instance due to time restrictions please email orders@ceres.co.nz or telephone 0505 4 23737 ext 824. We will arrange a re-send.
You received an incorrect product
Please telephone by next business day: 0508 4 23737 ext 821
We will arrange courier collection of the incorrect product and send out the correct product. All returns must be in their original packaging and original condition.
You had an allergic reaction
We offer a full refund with the product return within 14 days of delivery. We will arrange courier collection of the product.
Privacy policy
We take your privacy very seriously and any information you provide us with will be kept in the strictest confidence. We will never give, sell or otherwise disclose your information to anyone.
Contact us
Helpline: 0508 4 23737 ext 821
PO Box 11-336, Ellerslie, Auckland, New Zealand.
121 Carbine Road, Mt.Wellington, Auckland, New Zealand.
(09) 574-3350 or free phone 0508 423 737 ext 821
Our office hours are 9.00am to 5.00pm Monday to Friday.